In short
- You buy from
- Soft Reset Ltd.
- Paying
- Checkout and payments are handled by Shopify.
- Change your mind
- You have 14 days by law. See Returns.
- Your legal rights
- These terms never take them away.
01Who we are
This shop is run by Soft Reset Ltd. When you order, your contract is with Soft Reset Ltd.
- Company number
- 17240610
- Registered in
- England and Wales
- Registered office
- 71-75 Shelton Street, Covent Garden, London WC2H 9JQ
- Use the contact page
02What we sell
Clothing and accessories for adults. Each product's page says who made it, and its size guide has the measurements.
You need to be 18 or over to order.
03Ordering
You order through the checkout on this site. The email you get straight away just says we've got your order. The sale is agreed when we email to say it's on its way.
If something has sold out, we'll tell you and refund you in full. If we've charged you too much, we'll refund the difference. And if we've made an obvious mistake with a price, we'll get in touch before sending it.
04Prices and paying
Prices are in pounds and include VAT.
Checkout and payments are handled by Shopify. You can pay by card, Apple Pay, Google Pay, Shop Pay or PayPal.
You see the full total, including delivery, before you pay.
05Delivery
We deliver to England, Scotland and Wales only. We can't send to Northern Ireland, British Forces addresses or abroad yet.
Every order goes out in plain packaging.
Prices and timings are on the Delivery page.
06Cancelling and returns
The short version is on the Returns page. This is the full detail.
Your right to cancel
You bought online, so the law gives you time to change your mind. You do not need to give a reason.
- To change your mind14days
Counted from the day after your order arrives. Tell us within that time.
- To send it back14days
From the day you tell us you are cancelling.
- Your refund, at the latest14days
From the day we get it back, or the day you show us proof of posting. That's the longest it can take. Usually it's much sooner: we refund as soon as we've opened your parcel and checked it.
If your order comes in more than one parcel, the first 14 days start when the last parcel arrives.
The law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
How to send something back
Tap the little dino up top, open your order and choose Return items. It's the quickest way. (You can also send us a message saying you want to cancel, with your order number.)
We check it and email you a return label.
Post it back within 14 days of telling us. Ask for proof of posting and keep it.
We refund you within 14 days of the parcel reaching us, or of you sending us your proof of posting, whichever comes first.
Please do not send returns to our registered office. It is not a returns address.
You don't need a form, a message is enough ☺️ But... the law says we HAVE to offer one, so here it is. Copy it into a message to us:
To Soft Reset Ltd, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, by email to our email address, or by message through softreset.uk.
I cancel my contract for the following goods: [what you're sending back]
Ordered on: [date] · Received on: [date]
Name: [your name] · Address: [your address]
Date: [today's date]
Your refund
We refund the price of everything you send back.
If you send back your whole order, we also refund what you paid for standard delivery. If you chose a dearer delivery option, the law says we refund only what the cheapest one would have cost.
The money goes back the same way you paid. The only thing ever taken off is the cost of our return label, if you use it.
Return postage
If you change your mind, or need a different size, you pay for the return. We give you a prepaid label for a flat fee, shown to you when you start the return. For a refund, the fee is taken off the money we send back. Or post it back your own way, at your own cost.
If you are swapping for another size, we post the new size to you free.
If the item is faulty, or we sent the wrong thing, the return is free.
What condition it should be in
You can open your order and try things on, the way you would in a shop.
If something comes back worn, washed or damaged, the law lets us reduce the refund to cover the loss in value.
Exchanges
If you need a different size and we have it, we swap it. You pay the flat return fee, and we post the new size to you free.
If we do not have the size, we refund you.
07If something is wrong
By law, what you buy must be as described, fit for its purpose and of satisfactory quality.
If it isn't, send us a message and tell us what's wrong. A photo really helps.
You have 30 days to reject it and get a full refund. After that, you can still ask us to put it right. We can't repair clothes ourselves, so we'll send you a replacement, or refund you if we can't, or if the replacement isn't right either.
You do not pay to send back a faulty item. These rights are separate from the 14 days to change your mind.
Nothing in these terms takes away your legal rights.
The law: Consumer Rights Act 2015.
08Using this site
Sharing the shop with friends is always welcome. It helps us massively!
The photos, the prints and the Soft Reset name belong to us, or to the artists and makers we work with, so please ask before using them. Thank you.
09Which law applies
The law of England and Wales. If you live in Scotland or Northern Ireland, you can also use the courts and the law where you live.
10Changes to these terms
We may update these terms now and then. Your order always goes by the terms that were here when you placed it. The date at the top shows when they last changed.